# Refund Policy You are protected by our Money Back Guarantee. If during the next 14 days you experience an issue that makes the plugin unusable and we are unable to resolve it, we'll happily consider offering a full refund of your money. Refunds will be offered at our sole discretion and must meet all of the following conditions fully: * You are within the first 14 days of the purchase of the plugin. * **We refund 90% of the payment. Why? Since payment gateways (PayPal/Stripe) do not refund their fees, we also cannot return them. These fees are taken by payment gateways and are non-refundable!** * Your issue(s) derives from not being able to install the plugin properly or get the plugin to perform its basic functions. * You have attempted to resolve your issue(s) with our support team by creating a support ticket through the **Contact Us** submenu item in the plugin’s admin settings or by sending the request to * No refunds will be granted after the first 14 days of the original purchase whatsoever. * Refunds will not be granted for missing feature(s). If you are not sure we support a specific feature, please use the form on **Contact Us** submenu item in the plugin’s admin settings or by asking a pre-sale question to prior to purchase. * Issues caused by conflicts with 3rd party plugins, themes or other software will not provide grounds for a refund. * Refunds will not be granted if you simply decide not to use the plugin. ***These rules are effective since 26 March 2020*** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://kb.moomoo.agency/uni-cpo-4-documentation/refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.